Last updated: 22 June 2026
This policy covers subscription fees for paid plans. BeeSensible is a business service, so these are commercial terms. It applies alongside our Terms.
The purchase runs through Paddle, our Merchant of Record (Paddle.com Market Ltd, United Kingdom). Paddle's name appears on your order confirmation and invoice, and Paddle's terms apply to your purchase. When we approve a refund, Paddle returns it to your original payment method.
Monthly
You can cancel a monthly subscription at any time. It ends at the end of the current month. We do not refund part of a month.
Annual
Within 14 days of purchase, you get a full refund on an annual subscription. After that, we do not refund the remaining period unless we agree otherwise in writing.
Trial
Every plan starts with 14 days free, without payment details. So there is nothing to refund in that period. If you choose a subscription at the end, the rules above apply from that point.
Implementation and consulting
One-time fees for implementation or consulting are non-refundable once the work has started.
Moving to a lower plan
You can do this at any time. The change takes effect at the next renewal. We do not refund the price difference for the current period.
Requesting a refund or billing help
Email hello@beesensible.eu with your organisation name, the email address on the account, an invoice or order number if you have one, and a short note. For questions about data, invoices or the data processing agreement (DPA), you can also write to trust@beesensible.eu.
Contact
Billing: hello@beesensible.eu
Trust (DPA, procurement): trust@beesensible.eu
General: Contact
