These terms govern the organizational BeeSensible service you subscribe to as a Customer (paid plans, including monthly or annual billing, On-Prem where offered, and any agreed implementation or support). The free Service for individual users is governed by the Terms of use.
1. Parties
BeeSensible means Venturo Media B.V., Spijksedijk 1a, 6917 AD Spijk, Netherlands, reachable at trust@beesensible.eu.
Customer means the legal entity that enters into the subscription or order with BeeSensible.
2. The service
BeeSensible delivers a browser extension for Chrome and Edge and an admin dashboard. The extension highlights potentially sensitive information while users type in supported web applications. Users choose what to do with each highlight: remove the text, replace it, or mask it. The extension does not change text on its own, and it does not block sending.
While a user types in a supported application, the extension sends the text to BeeSensible's API in the EU. Detection runs on BeeSensible's own infrastructure in the EU (API hosting on Scaleway, model inference on Hetzner). All traffic uses TLS. The text is processed in working memory on the detection server and discarded immediately. It is not written to disk and is not stored.
The detection model is hosted by BeeSensible. No external AI services are called. Typed content is not used to train or improve any model.
The admin dashboard shows aggregated patterns. It does not show message content and does not identify individual end users in reports. Statistics are not shown for any group smaller than ten active users, at team or organization level. This threshold is fixed in the product.
Detection handles English and Dutch reliably. The extension activates only on the web applications configured in the product. Native desktop applications such as Outlook or Word desktop are out of scope.
Further detail is in the product documentation.
3. Role and compliance
The Customer is the data controller for personal data it controls in connection with the Service. BeeSensible acts as a processor and processes personal data only on the Customer's documented instructions and under the Data Processing Agreement (DPA). A DPA is concluded with every Customer. A product DPIA is available on request.
BeeSensible supports alignment with privacy regulation (including GDPR). It does not guarantee that the Customer meets any legal obligation. The Customer chooses and documents the lawful basis for its processing. BeeSensible runs on EU infrastructure; hosting providers Scaleway and Hetzner are ISO 27001 certified.
Where the Customer deploys the Service in the Netherlands, the Customer remains responsible for works council and employee consultation obligations under applicable Dutch law where those apply.
4. Customer responsibilities
The Customer configures which applications, detection categories, and reporting settings apply. The Customer ensures that its use of the Service complies with applicable law and with these terms. The Customer does not use the Service for performance monitoring, disciplinary action, profiling, or automated decisions about people. BeeSensible is not designed for those purposes.
5. Fees and billing
Subscription fees, billing cycle, and currency are as agreed at purchase. Unless stated otherwise, amounts are in euros, exclusive of VAT.
Payment and license administration may be handled by BeeSensible's billing provider (for example Paddle), as indicated on the order or invoice. Taxes and invoices may be issued in the name of that provider where applicable.
6. Data location, retention, and subprocessors
Processing for detection and the dashboard takes place in the EEA. Typed content is not stored. What BeeSensible retains includes: technical logs (up to 30 days, rolling), detection metadata (for the license term, up to 24 months, rolling), and account and billing data (for contract duration plus seven years where Dutch law requires retention of records).
A list of subprocessors and details of security measures are available from trust@beesensible.eu. For the DPA, product DPIA, or procurement questions, contact trust@beesensible.eu. For data protection questions, contact trust@beesensible.eu.
7. Availability and changes
The Service is provided on an "as available" basis. BeeSensible does not guarantee uninterrupted operation. If detection is unavailable, the extension cannot block sending; the user must acknowledge a clear message in the product. BeeSensible may modify the Service to improve security, compliance, or operations, provided the core commitments in the DPA are respected.
8. Acceptable use
The Customer and its users must not: misuse the Service, attempt to reverse engineer or extract the detection model, circumvent security, use the Service for unlawful purposes, or use it in a way that harms BeeSensible or third parties.
9. Intellectual property
All intellectual property in the Service remains with BeeSensible. The Customer receives a non-exclusive right to use the Service for the subscription term according to the order and these terms.
10. Limitation of liability
To the maximum extent permitted by law, BeeSensible's total liability for all claims arising from or related to the Service in any twelve-month period is limited to the fees the Customer paid to BeeSensible for the Service in the twelve months before the event giving rise to the claim. This does not limit liability that cannot be limited under mandatory law.
11. Term, renewal, and termination
Subscriptions renew as agreed at purchase unless cancelled with at least 30 days' notice before the renewal date. The Customer may cancel through the admin dashboard or by contacting support as described in the documentation or order. After termination, BeeSensible deletes or returns personal data as set out in the DPA, subject to legal retention.
12. Changes to these terms
BeeSensible may update these terms for legal, regulatory, or operational reasons. Material changes will be notified in advance where required. Continued use after the effective date of an update may constitute acceptance; if the Customer does not agree, it may terminate according to section 11.
13. Governing law and disputes
These terms are governed by Dutch law. Disputes are subject to the exclusive jurisdiction of the courts of Amsterdam, unless mandatory law provides otherwise.
14. Contact
Legal: trust@beesensible.eu
Trust, DPA, DPIA, subprocessors: trust@beesensible.eu
Data protection officer: trust@beesensible.eu